Frequently Asked Questions

• I am a new customer. How do I log in?

  After you have placed your first order, simply follow the instructions on the screen. You will be sent a Username and Password by email, which you can use for any further orders and to manage your account.

• I am an existing customer. How do I log in?

  If you haven't ordered through our new website, simply place your order and follow the instructions on the screen.You will be sent a Username and Password, which you can use for any further orders and to manage your account.

• I can't log in. What do I do?

  After 3 incorrect attempts to login, your account will automatically be blocked. Please contact us to unblock your account.

• I have lost my password. What do I do?

  If you have lost or forgotten your password, please contact us and you will be sent a temporary password by email. Once you have logged in again, you can change this to the password of your choice.

• Can I collect an order?

  Our new premises in Hoogblokland are currently being renovated, so orders can only be collected by appointment.

  If you live within Gemeente Giessenlanden (Arkel, Giessenburg, Giessen-Oudekerk, Hoogblokland, Hoornaar, Noordeloos and Schelluinen) your order can also be delivered free of charge. All orders over € 50,00 qualify for free delivery within The Netherlands*. See "Delivery" for more details.

  * Excluding beer and cider in large quantities.

• Is it possible to send an order to an alternative address?

  Yes, simply enter the relevant details on the order form. 

• In which currency do I have to pay?

  All prices stated are in Euros.

• Is there a minimum order amount?

  No, but it may be more economical to order in large quantities. Please check the postal rates applicable to your country before ordering.