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Customer Service

The Village Shop is a member of  The Foundation Webshop Trust Mark (Stichting Webshop Keurmerk) which is compliant with the new European Consumer Laws. This offers you, as a customer, full protection when placing an order in our webshop.

We offer an internet service and do not have a physical shop. Orders may be collected but by appointment only.

The Right of Withdrawal - Cooling-Off Period
From the day you receive your order, you are entitled to a 14-day cooling-off period in which to cancel your order. You are not obliged to give a reason for doing so. The products should be returned unopened, undamaged and in the original packaging where possible. You can inform us at or by completing and returning the Standard Form for Withdrawal. Please note that you are required to pay the return postage. We will refund the cost of the products and the original postage paid within 14 days.

You may return any unopened item, in its original packaging where possible, within 14 days for a full refund. Please note, however, that you are required to pay the return postage unless the item is faulty (see complaints). Any food or drink item sold at a discount due to its short-shelf life may not be returned.

Our products have been carefully selected from the finest British companies. However, should there be any reason for complaint, please contact us immediately in writing. Any complaint will be acknowledged no later than the following working day and we aim to resolve any complaint within 14 working days. All complaints will be dealt with fairly and you will be kept informed of any action taken and progress at all times.

In the unlikely event that you are dissatisfied with the way your complaint has been handled, you can inform the Webshop Trust Mark. If they are unable to solve the problem, you can then forward your complaint to the Dutch Foundation for Consumer Complaints Boards.

The Sale of Alcohol
Under current Dutch law, the sale of alcohol is strictly forbidden to anyone under 18 years of age. By placing an order with us, you are confirming that you are over 18 years old. We reserve the right to cancel an order if there is any doubt. Alcohol can only be despatched to addresses within the Netherlands.

We are committed to protecting your privacy. The information supplied by you is only used to process your orders and to offer a personalised shopping service. We will not telephone you unless it is regarding your order. 

By entering our site you agree to abide by our terms and conditions. All information including prices are correct at the time of publishing and include VAT. It may be necessary to change prices up or down from time to time. Any price changes will be confirmed at the time of ordering.

Every reasonable care has been taken to ensure that the descriptions are accurate. However, all measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.

An order will not be processed if any information is deemed to be false or fraudulent.

Food Allergies
Please read the ingredients carefully on the side of the tins and/or packets prior to consumption. We do not accept any responsibility for failing to do so. If you are in any doubt, please contact us and we will approach the manufacturer on your behalf.

The Environment
We use eco-friendly products and recycled boxes wherever possible. The protective packaging used in our parcels is made from wheat and/or corn. This is completely natural, biodegradable and compostable.